Safety at inyo

You’re in control of introductions. When we identify a potential match, we share limited information with each person, including first name, photos, age, where the person is from, and a brief compatibility explanation. An introduction proceeds only if both people agree. Before you accept, we’ll explain that mutual acceptance means exchanging phone numbers and starting a group text with both users and inyo. Messages sent in a group text that includes inyo may be received and processed by us as part of the Service. Once your number has been shared, we cannot retrieve it from the other person’s device or prevent them from contacting you outside inyo. Your photos may also be shown to other users outside individual match proposals for photo ranking, as described in our Privacy Policy.

We don’t verify identities or backgrounds. inyo does not conduct criminal background checks or verify users’ identities or ages. Our photo checks detect faces but do not establish identity or authenticity. Users must be at least 18 and meet the eligibility requirements in our Terms, but you should not assume someone has been independently screened or verified.

We use automated safety safeguards. Our systems screen incoming messages for certain safety concerns and may provide crisis resources or pause conversations. These systems can make mistakes and do not guarantee human review or emergency intervention.

We provide ways to report concerns. You can contact us about harassment, threats, impersonation, suspected underage users, fraud, or other inappropriate behavior. We may investigate reports and take action under our Terms, including restricting or terminating access.

Take your time. There’s no obligation to accept an introduction or meet someone before you’re comfortable. Be cautious if someone pressures you to move quickly or ignores your boundaries.

Protect your personal information. Avoid sharing your home address, workplace, financial details, passwords, or daily routines with someone you’re just getting to know.

Watch for scams. Never send money, cryptocurrency, gift cards, or financial information to someone you’ve met through inyo. Be wary of requests for emergency financial assistance, investments, account access, or sensitive documents, even if the person seems trustworthy.

Consider a call first. A phone or video conversation before meeting can help you get more comfortable with someone, though it does not verify their identity or intentions.

Trust your instincts. If someone’s behavior makes you uncomfortable, you can decline the introduction, stop communicating, or report the concern to us.

For more information about romance scams, visit the FTC’s consumer guidance.

• Meet in public. Choose a busy, well-lit public place for your first meeting. Avoid private homes or isolated locations.
• Tell someone your plans. Share whom you’re meeting, where you’re going, and when you expect to return with a trusted friend or family member.
• Arrange your own transportation. Maintain control over how you arrive and leave. Avoid relying on someone you’ve just met for a ride.
• Stay aware. Keep your phone charged, watch your drinks and belongings, and be mindful of alcohol or other substances that could affect your judgment.
• Respect boundaries and consent. Consent must be freely given and can be withdrawn at any time. Never pressure someone into physical contact or other activities.
• Leave if you feel unsafe. You don’t owe anyone an explanation for ending a date. Seek help from venue staff or local authorities if needed.

Your safety comes before politeness.

If you experience or witness concerning behavior while using inyo or interacting with another user, please tell us.

You can report a safety concern by emailing support@joininyo.com. You can also raise concerns about a current match directly in your inyo text conversation.

Reports may involve harassment, threats, violence, sexual misconduct, discrimination, impersonation, scams, suspected underage users, or other violations of our Terms.

When reporting, please provide a description of what happened and any relevant details, such as the person’s name or phone number, message dates, or screenshots. Share only what you’re comfortable providing.

We may review reports, seek additional information, and take appropriate action, including restricting or terminating accounts. We cannot guarantee a particular outcome or prevent someone from contacting you outside inyo. We may also disclose limited information where reasonably necessary and permitted by law to address safety concerns.

Ending a match. If you no longer want inyo to facilitate contact or introductions involving a particular person, tell us in your text conversation or email support@joininyo.com. Once phone numbers have been exchanged, the other person may retain your number and messages. Ending a match does not prevent them from contacting you outside inyo. You can block their number using your device’s messaging settings.

If you’re in immediate danger, call 911 or your local emergency number. Do not wait for a response from inyo.

Sharing or threatening to share someone’s intimate images without consent, including certain AI-generated or digitally altered intimate images, is prohibited.

If intimate images depicting you have been shared through inyo without your consent, you can contact us to request their removal, even if you do not have an inyo account.

Email support@joininyo.com with the subject line “Intimate Image Removal Request” and include:

• Your name and a safe way to contact you.
• A description of the content and where it appeared.
• Information that helps us locate the content, such as the date, phone number involved, or other identifying details.
• A statement that you believe in good faith that the content was shared without consent and that you are the person depicted or are authorized to act on their behalf.
• Your electronic signature (typing your full name at the end of your email is sufficient).

Please do not send intimate images with your initial request. We will let you know if additional information is needed and how to provide it safely. Do not send explicit material involving anyone under 18.

We will review removal requests and address qualifying content in accordance with applicable law, including removal obligations and required timeframes where applicable. We cannot remove copies independently retained by other people or hosted by third-party services outside our control.

Additional resources include:

• StopNCII.org — Help with nonconsensual intimate images involving adults.
• Take It Down (NCMEC) — Help with intimate images taken when someone was under 18.

inyo is an artificial intelligence system, not a human matchmaker, therapist, or crisis counselor. Its responses may be inaccurate, incomplete, or inappropriate. It does not provide medical or mental health treatment, professional counseling, or emergency assistance.

How our automated safety response works

Our systems screen incoming messages for certain safety concerns, including indications of self-harm or immediate danger. Depending on the concern identified, inyo may provide crisis-support information or temporarily pause or freeze a conversation.

These systems are automated and may fail to recognize or correctly interpret a message. An automated safety response or paused conversation does not guarantee that a person has reviewed the situation, that emergency services have been contacted, or that help is on the way.

If you or someone else may be in immediate danger, contact emergency services or a qualified crisis-support provider directly.

United States

• 988 Suicide & Crisis Lifeline: Call or text 988. 988lifeline.org
• Crisis Text Line: Text HOME to 741741. crisistextline.org
• Emergency assistance: Call 911.

Canada

• 9-8-8 Suicide Crisis Helpline: Call or text 9-8-8. 988.ca
• Emergency assistance: Call 911.

inyo is for adults aged 18 and older. Everyone using the Service is expected to treat others respectfully, communicate honestly, and respect personal boundaries.

Our Terms prohibit conduct including harassment, threats, violence, discrimination, fraud, impersonation, and sharing intimate content without consent.

We may investigate suspected violations and restrict, suspend, or terminate access when appropriate.

For additional details, please review our Terms and Conditions.

You can manage your participation in inyo directly through your text conversation.

• STOP: Stops messages and pauses matching while retaining your profile.
• START: Requests that messaging and matching resume, subject to applicable consent and eligibility requirements.
• DELETE: Requests account deletion. We’ll ask you to confirm before completing the request. An acknowledgment of your request does not mean deletion is complete, and technical issues may delay completion. Some records may remain as described in our Privacy Policy.
• HELP: Requests assistance.

You can also contact support@joininyo.com to request assistance or account deletion.

For more information about how we handle your information, please review our Privacy Policy.

If you have questions about safety, want to report a concern, or need assistance with your inyo account, contact us at support@joininyo.com.

inyo can help make introductions, but only you can decide when you’re comfortable connecting or meeting someone. Take your time, respect boundaries, and put your safety first.

This page provides general safety guidance. It does not guarantee your safety or change our Terms and Conditions or Privacy Policy.